Quiz – Leadership management – Centennial Academy

Which of the following strategies is most effective for overcoming interpersonal conflicts in the workplace?

What is a key component of effective mediation in resolving conflicts?

A. Taking sides to ensure a quick resolution
B. Encouraging parties to avoid discussing their differences
C. Using a neutral third party to facilitate communication and find common ground
D. Relying solely on written agreements without further discussion

According to Herzberg’s Two-Factor Theory, which of the following is classified as a “motivator” that enhances job satisfaction?

What is a key characteristic of constructive feedback?

A. It is delivered annually during performance reviews without specific examples.
B. It focuses on general areas of improvement without actionable steps.
C. It provides specific, actionable information to help employees improve their performance.
D. It is delivered in a formal, written report without ongoing dialogue.

Which of the following best describes the Rational Decision-Making Model?

A. Making decisions based on gut feelings and intuition, often used in fast-paced environments.
B. A structured process involving problem identification, data collection, analysis, and evaluation to select the best option.
C. A method of identifying underlying causes of problems by repeatedly asking "why" until the root cause is found.
D. A strategic planning tool that assesses internal strengths and weaknesses, and external opportunities and threats.

What is the primary purpose of using the Fishbone Diagram (Ishikawa Diagram) in problem-solving?

A. To evaluate the potential outcomes of different decision options.
B. To categorize and identify multiple potential causes of a problem by visualizing various factors.
C. To quickly make decisions based on experience and intuition.
D. To analyze data trends and create interactive dashboards for decision-making.
D. To analyze data trends and create interactive dashboards for decision-making.

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